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Cancellation policy

User guide

cancellation policy

If you contact us within 7 days of the date of use, the following cancellation fee will be charged.

If you contact us at least 7 days before the date of use, no cancellation fee will be charged.

The cancellation fee will be charged as follows.

On the day        :100% of the room rate

The day before      :80% of room rate 

From 7 days ago      :50% of room rate

About non-night without contact

Regarding non-night stay, we will charge as follows.

Non-night / non-arrival without contact: 100% of room rate

* If you arrive after 17:00, please contact us in advance.

If you do not contact us, we may cancel your request.

Cancellation in stormy weather

If we place the highest priority on your safety and decide that you cannot stay due to heavy rain or strong winds such as typhoons, we will contact you the day before the date of use. In that case, no cancellation fee will be charged.

In all other cases, regardless of the weather, a cancellation fee will be charged in accordance with the above rules.

We accept changes to meals up to 3 days in advance.

Check in Check out

Check-in is from 14:00 to 21:00 and check-out is 11:00.

* Please contact us in advance if you wish to check in after 17:00.

* Please let us know if you would like to check out early in the morning.

Check-out is by cash or credit card at the clubhouse front desk.

 

Requests to customers regarding measures to prevent infection with the new coronavirus

We carry out physical condition checks such as temperature measurement for visitors. If you have a fever of 37.5 degrees or higher, you may be asked to refrain from staying according to the instructions of the health center. Please cooperate in wearing a mask and disinfecting your hands upon arrival. If you feel unwell due to fever, cough, etc. during your stay, please speak to the staff. We would like to introduce you to a medical institution. Please cooperate in maintaining social distance in the facility. Alcohol disinfectants are installed in various places, so please cooperate in using them as appropriate during your stay, such as before meals.

 

For Japanese speakers please call:

ƒor English assistance please email info@reiwagolfresort.com

Reservation Request
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Contact

For general English inquiry please use the form below or call 090-4662-8244

info@reiwagolfresort.com 

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